Our Team

Meet your local insurance experts.

Outstanding service starts with an outstanding team. Meet the professionals behind Olympic Northwest Insurance, Inc.

Kay Arnold, Owner

I moved to the state of Washington with my husband, Bert, son, Klaus, and daughter, Michelle, in 1982. Bert was in the Navy and a two year tour turned into retirement for him and an insurance career for me.

My outside interests include gardening, reading, and entertaining my 10 grandchildren. I support the American Cancer Society, the YWCA live shelter, and, of course, the grandkids.


Chris Johnson, Personal insurance Agent

I’m a transplanted New Yorker and have lived in Washington for over 25 years. I’ve been in the insurance business 20 years and a licensed agent for 18. The best part of my job are the people I meet and helping them get the coverage they need at the right price. Being a part of the Silverdale Team of Olympic Northwest Insurance allows me the opportunity to do just that.

My husband, Michael, and I have been happily married for 45 years! Together we have two children. Our daughter, Cody and son, Seth. And, can’t forget Cody’s husband, Nick. In my spare time I enjoy reading, spending time with my family (especially my grandson, Aldan) and adding to my ever-growing collection of pigs!

Emily Haugen, Commercial Insurance Agent

I was born and raised here in Washington with a brief sojourn to England and California when my father was stationed there.  I adore this area; there is so much natural beauty here. This is my first job in the insurance industry.  I’ve already learned a lot since I started here, and I have worked my way up to being a licensed agent. I enjoy working for Olympic Northwest Insurance; it’s been a joy so far. I am excited for what the future has in store for me.

In my off time I stay busy. I love going hiking in the Olympic Mountains; they’re one of my favorite places to be. I have been involved with the Society for Creative Anachronism (medieval reenactment) for the last decade, and I go to SCA events on a regular basis. To stay busy at home, I enjoy a wide variety of crafts. I’ve got a large book collection and there’s nothing better than relaxing with book and a good cup of tea.  Especially on a rainy day, of which we have many in the Pacific Northwest!

Port Orchard

Mike Eacrett, Personal Insurance Agent

I joined the insurance industry in 1991 when I worked for Met Life in Silverdale.  In 1996 I went to work for General Insurance, which I then purchased in 2002.  Kay Arnold and I met in 2003 and decided to merge my Port Orchard office with Olympic Northwest Insurance.  I enjoy people, especially our customers and our team here at Olympic Northwest Insurance.

When I am not here, I am home enjoying time with my wife, Kathy.  We live on Stretch Island in a home that has been in my family for over 100 years.  Our time is spent fixing the place up, taking care of our yard and our vacation rental which is right next door, and being with family and friends when we can.

Kathy and I were high school sweethearts and grew up in Oak Harbor on Whidbey Island.  We went our separate ways, but found each other again in 2009.  Our goal is to make up for lost time!  We both love the water, whether by boat, floating, or sitting down and taking in the view.  We also like road trips, both in our car and on the motorcycle.  Helping others is also something we enjoy.

We share four children between us, a lot of extended family, and some wonderful friends.

Paula Ryen, Customer Service Representative

I came to Washington State in 1972, after leaving my home in San Lorenzo, CA.  It is a small town in the San Francisco Bay Area.

I began working for Kay Arnold at Olympic Northwest Mortgage in 1995 as a Mortgage Funder and eventually the Designator Escrow Officer and Closer for the Escrow department. I was there for the next 19 years. My husband and I then decided to retire in 2014.

After 1 year and a half of retirement, I received a call from Kay asking me if I would be interested in coming to work at our Port Orchard insurance office part-time as a customer service representative. I jumped at the chance and was excited for a change. I have been at this office now for just over a year and am so pleased to work with my managing Agent Mike Eacrett and Agent Kim Leenstra. We have great times and love all our customers.

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